We are committed to delivering sustainable quality. If you are not satisfied, we are here to assist.
- Return Eligibility: You may request a return or exchange within 7 days of delivery. Items must be in their original, unused condition and in their original packaging.
- Damaged Items: If your furniture arrives damaged due to transit, please notify us within 48 hours of delivery with photographic proof. We will arrange for a prompt replacement or a full refund.
- Process: Contact our support team with your order number. Once our team verifies the condition of the item, we will guide you through the next steps.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Custom-made furniture or pieces that show signs of assembly or use cannot be returned unless they arrived damaged or defective.